Refund policy
60-Day Money-Back Guarantee
Hair results take a full growth cycle, so we give you a full 60 days from delivery to decide.
If you have used Silkypuff daily and your hair does not feel stronger or look fuller, email us at support@silkypuff.com within 60 days of delivery and we will refund you in full.
How to claim
- Email support@silkypuff.com within 60 days of delivery.
- Include your order number.
- We review and approve refund requests within 2 business days.
Refund timing
Once approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since your refund was approved, please contact us at support@silkypuff.com.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item arrives damaged or defective, or is not what you ordered, email support@silkypuff.com with a photo and we will replace it or refund it. No return is required.
Cancellations
Orders can be cancelled at any time before dispatch. Once an order has shipped, it is covered by the 60-day guarantee above.
Questions
Contact us any time at support@silkypuff.com. We answer within 24 business hours.