Refund policy
Return Strong digital purchases
One-time Return Strong purchases
You can request a full refund within 30 days of purchase by emailing support@silkypuff.com with your order number. You do not need to prove that you completed the sessions or followed a plan. This applies to the Consistency Reset, Real-Life Consistency System and Supported Consistency System.
A refund ends online access to the refunded purchase. It does not remove access from other purchases you keep. Refunds are returned to the original payment method. We review requests within 2–3 business days. Once approved, we issue the refund within 10 business days; your bank may take additional time to display it.
Optional monthly AI coaching
Monthly AI coaching renews at the price and frequency shown at checkout until cancelled. Cancel before your next scheduled renewal through your subscription management link, or contact support@silkypuff.com for help. Cancellation stops future renewal charges. Access continues until the end of the paid period. We do not normally provide a partial refund for unused time in that period, except where required by law or where we agree a refund to resolve a service problem.
Deleting the app or your account does not cancel a subscription. One-time purchases do not automatically enrol you in monthly coaching. Any coaching included for a fixed period ends at the stated time unless you separately choose a subscription.
Problems and your rights
If you are charged twice, cannot access a paid purchase, or believe a charge is incorrect, contact support@silkypuff.com with your order number so we can investigate and put it right. These terms do not limit any refund or cancellation rights provided by applicable law.
Silkypuff physical products
60-Day Money-Back Guarantee
Results take anywhere bertween 2 to 12 weeks, so we give you a full 60 days from delivery to decide.
If you have used Silkypuff regularly and not happpy with the results, email us at support@silkypuff.com within 60 days of delivery and we will refund you in full.
How to claim
- Email support@silkypuff.com within 60 days of delivery.
- Include your order number.
- We review and approve refund requests within 2 - 3 business days.
Refund timing
Once approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since your refund was approved, please contact us at support@silkypuff.com.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item arrives damaged or defective, or is not what you ordered, email support@silkypuff.com with a photo and we will replace it or refund it. No return is required.
Cancellations
Orders can be cancelled at any time before dispatch. Once an order has shipped, it is covered by the 60-day guarantee above.
Questions
Contact us any time at support@silkypuff.com. We answer within 24 business hours.