Shipping policy

Shipping Policy

We offer fast, reliable, insured shipping across the United States, and shipping is free on every order.

Processing time

Orders are processed within 1 to 2 business days after payment confirmation. You will receive a tracking number as soon as your order ships.

Delivery time

Standard insured shipping takes 7 to 12 business days. Delivery times may vary slightly depending on your location.

Shipping area

We currently deliver across the United States.

Insured shipping

Every order ships with insured delivery. If a parcel is lost or damaged in transit, contact us and we will arrange a replacement or resolution.

Shipping cost

Shipping is free on all orders. All costs are shown before payment with no hidden fees.

Delivery responsibility

Please make sure your delivery address and contact details are correct. We cannot be held responsible for delays or losses caused by incorrect information.

Need help?

Contact us any time at support@silkypuff.com.